The real test of a student residence is the trust it gives the parent as much as the comfort it gives the student. This page sets out our security protocols, visiting rules and parent contact channels transparently.
Our safety commitment in six points
Our rules are clear and transparent
- Parent visits take place every day between 09:00 and 21:00 in the guest lounge on the reception floor.
- Room visits are by prior appointment, out of respect for our other students’ privacy.
- For students under 18, trips outside the city are only possible with parental consent.
- For security reasons, overnight guests are accepted only with the approval of the residence office and only for immediate family.
- Our residence managers’ direct numbers are shared with our parents’ group; the out-of-hours emergency line is open 24/7.
The 5 questions parents ask us most
Yes. If you ask for it at registration, late arrivals and absences are reported to you the same day. There is no extra charge for this service.
The name and direct telephone number of each residence manager are shared with parents in writing at registration. You can reach them directly during working hours and on the duty line outside them.
Our residences have first-aid equipment and trained staff. Where necessary a student is taken to a partner healthcare provider accompanied by a member of staff, and the parent is informed at the same time.
Our monthly menus are dietitian-approved and posted on the residence noticeboards; they are also sent digitally to parents who ask for them. Special dietary needs (allergies, coeliac disease and so on) are planned separately by our kitchen when noted on the registration form.
All financial transactions are made solely through the official contract and into our corporate accounts. Cash payments in person are not accepted; a receipt is issued for every payment. All terms are presented in writing before the contract is signed.
The best decision is made in person
Book an appointment; let us show you the room your child will live in, the dining hall and the security systems together. Let our residence manager answer your questions in person.